Software Product Manager (JB3102) at Kontak Recruitment

• Our client is a highly regarded leader in the tourism retail service industry, providing a diverse range of innovative solutions to businesses seeking to enhance their retail operations. With a strong emphasis on personalized service and cutting-edge technology, our client's services span every aspect of tourism retail operations, from customer engagement and loyalty program management to point-of-sale and inventory management. By taking a holistic approach to retail, our client empowers businesses to optimize their operations, drive efficiencies, and maximize profitability.

Minimum Requirements:

• Relevant Tertiary Qualification 
• Agile Product Owner Certification
• Design Thinking Certification
• 8+ years of end-to-end product ownership experience in launching digital products across industries.
• Agile environment experience with cross-functional teams
• Experience leading multi-disciplinary teams in a fast-paced environment while maintaining calm under pressure.
• Launching digital products (Retail Sector advantageous)
• Proven success working in a rapidly changing, collaborative, and iterative product development environment.
• Fluency in a range of tech to direct, inspire and drive technologists within agile teams.
• Deep understanding of iterative product development methodologies
• Strong organization and documentation skills to write user stories, acceptance criteria, and technical infrastructure requirements.
• Ability to work with and influence remote teams.
• Evidenced understanding and application of human-centered design and delivery.
• Experience working with Content management systems and Product catalogues.
• Comfortable collaborating on UX challenges with designers
• Deep user empathy and experience, bringing together user research, insights & data.
• Working with the data, design and research teams to research, prototype, test and validate ideas.

Duties and Responsibilities:

• Defining the product strategy based on the company’s Retail Services vision.
• Creating and maintaining product roadmaps for multiple products
• Conducting market research and competitor analysis
• Develop and execute go-to-market strategies for products to drive revenue growth.
• Analyze and report on product metrics, with a focus on ROI and other KPIs.
• Collaborating with Development Teams and fellow Product Team members
• Working with the marketing team and regional teams to communicate product changes to customers.
• Plan and manage the release of software products.
• Monitor the progress of software product development.
• Regular communication with senior management on status, risks, and change control
• Lead the Product team, with a focus on mentorship for Product Owners.
• Monitor budgets against expenditures and manage software development costs.
• Build business cases as part of evaluating features and/or product changes.

Vacancy Close Date: 25 May 2023