Snr Containers Cloud Support Engineer (WFH option) at Amazon

DESCRIPTION

Please, Check Below Further Information

Amazon is now offering flexibility to choose among 3 different working models, in-office, hybrid, and virtual.

• In Office: Employees will be office based for the majority of their time. Employees on an in-office work pattern will be assigned a desk in an Amazon building. Employees will be required to reside within a commutable distance of the office they are assigned to (Cape Town/Johannesburg).
• Hybrid: Employees will be required to reside within a commutable distance of the office they are assigned to (Cape Town/Johannesburg), but have the flexibility to regularly work from home as well as from the office. Employees on a Hybrid work pattern will be expected to attend at their assigned office a minimum of one day per week. These employees will follow agile seating when in office.
• Virtual Workers: Employees must be based in South Africa, and are not generally required to attend an office facility. If needed, all WFH employees can attend an office for critical trainings, meetings and team-building events. These employees will follow agile seating when in office.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

• First and foremost this is a customer support role – in The Cloud.
• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).
• https://www.youtube.com/watch?v=GC3bWcFFZTo&t=24s
• Meet Allan: https://www.youtube.com/watch?v=bHJVvrHo8E0
• Meet Luis: https://www.youtube.com/watch?v=lRXjESfmlhA
• Meet Kameliya: https://www.youtube.com/watch?v=BkdaVZlkwb0
• Meet Alexandre: https://www.youtube.com/watch?v=xMRGY196sjY
• Meet Theodoros: https://www.youtube.com/watch?v=BTPWdseB_pg
• Meet Robert: https://www.youtube.com/watch?v=7uXCchOTdMM

The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.

Basic Qualifications

• Expert experience in administration and troubleshooting for two (2) or more of the following:
• DevOps/Deployment
• Orchestration Management
• Configuration Management
• Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools)
• Container Orchestration using Docker Swarm, Apache Mesos, Kubernetes, Amazon ECS or similar.
• Expert of experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
• Expert experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
• Containers: includes all AWS services that supports containers' creation and orchestration services, such as Elastic Container Service and Elastic Kubernetes Service.

Preferred Qualifications

• 7+ years of relevant experience
• One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
• One or more scripting language (e.g. Bash, PowerShell, Ruby, Python, ebextensions)
• One or more version control platform (e.g. Git, Perforce, SVN, TFVC)
• Programming language experience (e.g. Java, node.js, Javascript, .NET, PHP)
• Understand the complete deployment lifecycle from design, build, test, deploy