Skills Development Administrator at Momentum Metropolitan Holdings Limited

Role Purpose    

• Provide logistical and administrative support to ensure delivery of learning interventions aligned with business priorities.

Requirements    
Required Qualifications

• Post Matric Qualification in Human Resources or Learning & Development at NQF Level 5.
• Education and Training Quality Assurance (ETQA) Qualification.
• Occupationally Directed Education Training Development Practice certification (OD-ETDP).

Required Experience 

• 2-5 years Learning & Development coordination experience within an insurance or financial services environment.
• 2-5 years of knowledge in Learning Management Systems(LMS).

Required Knowledge 

• Excellent MS Word, MS Excel, and PowerPoint skills.
• Excellent verbal and written communication skills.
• The ability to liaise professionally and courteously at all levels.
• The ability to work independently and maintain strict confidentiality.
• Ability to coordinate multiple administrative functions from various stakeholders.

Duties & Responsibilities    

Internal Process

• Provide daily administrative support to the multi-disciplinary Learning & Development (L&D) leadership team.
• Accurate capturing/uploading of required INSETA documents on INSETA MIS

Accurate capturing/uploading on LMS and Mpowered of training data for :

• Bursaries
• External short courses
• Employed and unemployed learnerships
• Skills programmesInternships
• Management of completion and collation of INSETA documents for learners on learnerships, skills programmes and internships
• Coordinate detailed travel arrangements and compile all relevant documentation for travel-related events.
• Coordinate departmental meetings as well as meetings for leadership.
• Coordinate mandatory training for all new starters from various business units.
• Coordinate learning administrative activities to effectively deliver on the learning schedule in an efficient and cost-effective manner.
• Coordinate all components (logistics, catering, venue, etc.) of learning events within budget and specifications.
• Act as key contact to learners throughout the learning event by providing an exceptional learning experience.
• Escalate faults and other housekeeping issues of learning venues with relevant stakeholders and ensure queries are resolved.
• Order and control learning supplies and equipment in line with budget parameters.
• Ensure meticulous administration of study bursaries and sponsorship via JIRA.
• Coordinate the process of onboarding new vendors in partnership with the SDF and procurement team in line with relevant policies.
• Coordinate and action all payments for vendor invoices, study bursaries, study sponsorships, and reimbursements via the finance systems.
• Collate, compile, and distribute learning documents, i.e., POEs, registers, learner agreements, and reports to the required standards within defined timeframes.
• Develop and maintain various databases and compliance documents and records for audit purposes.
• Reconcile and report on relevant information to enable trend reporting and insights.
• Maintaining an effective filing system including the L&D shared folder.
• Ensuring L&D training requests are coordinated via JIRA and weekly reports supplied to the team.
• Minute taking and distribution for key meetings.
• Compiling of presentations on PowerPoint and information packs when required.
• Compile and present training reports where applicable.
• Provide ongoing support to the learning team to ensure excellent learning experiences for all.

Enable client-centricity  within the area of responsibility (Client Services)

• Build and maintain relationships with internal and external stakeholders.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards to ensure clients receive appropriate advice relating to learning and development.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
• Deliver on service level agreements made with internal and external stakeholders to ensure client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.

Effectively lead team (People)

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry, and legislation knowledge.
• Contribute to continuous innovation, change agility, and collaboration through the development, sharing, and implementation of new ideas.
• Take ownership of ensuring commitment and dedication to your success in the role.

Implement sound financial controls (Finance)

• Control and check expense claims for authorisation.
• Prepare and check invoices and arrange for payments aligned with Service Level Agreements.
• Identify solutions to enhance cost-effectiveness and increase operational efficiency.

Competencies    

• Business acumen.
• Client/stakeholder committment
• Drives for results
• Leads changed and innovation
• Motivating and inspiring team
• Collaboration
• Impact and influence
• Self-awareness and insight
• Diversity and inclusiveness
• Growing talent

Closing Date    
2023/03/24