Site HR Operations Coordinator - KC Cape Town at DHL Supply Chain

Key areas of responsibility include:

• Work time data collection: attendance, absence, holidays, Overtime, night hours, bonus
• Onboarding for new employees on HR processes
• First point of contact for employee’s enquires 
• Hiring process documentation and prepare data for contracts 
• Transmission of documents to managers (new employees + change) 
• Ensure incoming inquiries are answered professionally and efficiently.
• Identify and verify that employees are entitled to receive requested information.
• Perform customer-related data gathering.
• Maintain data accuracy.
• Deliver accurate customer answers.
• Provide friendly, efficient and effective service to customers.
• Escalate / redirect inquiries if required.
• Accurately document inquiries.
• Support guidance on workflow of ‘Employee’ (and ‘Manager of People’) self service transactions.
• Create tickets and enter data into appropriate systems (E.g. Case Management system).
• Deliver clear, concise and timely communication.
• Execute HR Internal Controls.
• Provide HR process advice to employees and managers.
• Provide first line advice and support related to HR policies and processes for local employees and managers        
• Communicate effectively with external providers (e.g. payroll, health & safety provider, medical care provider)
• Cooperate closely with Business HR / Resourcing specialist team regarding new employees joining the company.
• Support Business HR on activities related to changes in conditions for existing employees (amendments to contracts, agreements etc.).
• Support Business HR with termination administration.
• Coordinate with the Centers of Excellence to administer HR solutions (e.g. training coordination, compensation and benefits administration, reporting and analysis etc)
• Day-to-day administrative support focus to set standards and instructions
• Tasks / interactions mostly address immediate issues (e.g. daily, weekly or monthly reports / deadlines)
• Generally transactional tasks (e.g. data entry, chasing data and ensuring data accuracy, running reports) with support, supervision and direction readily available as needed 
• Understand and work to key HR concepts, processes, methods and tools including metrics, standards and policies
• Knowledge and use of HR systems (e.g. PeopleSoft), including vendor / supplier systems (e.g. Kenexa for EOS)
• Support and interact with business partners, managers and employees on procedures and individual cases (e.g. TUPE administration and calculations)
• Provide advice and support in coordination with MSS / ESS)
• Member of a team to deliver certain HR initiatives 

Qualifications & Experience:

• 1-2 years previous experience in administration or entry level HR role
• 2 years + experience in logistics industry
• Proficient software skills (MS Word, MS Excel etc)
• Knowledge of labor law (desirable)
• Experience working in a multi-cultural team in a multi-national environment
• Graduate degree qualification (desirable)
• HR certification (desirable)