Short-term Insurance Sales Consultant: Sanlam Direct Cape (PG 7) at Sanlam Group

What will you do?

•  Selling Insurance (car and household) telephonically
•  Achievement of sales targets and objectives
•  Adherence to Quality and Compliance processes to minimize business risk
•  Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind
•  Maintain optimal operational efficiencies based on productivity measures
•  Adapt and change to fit in with changing business operational requirements
•  Resolve complaints and objections
•  Build and maintain good client relationships
•  Managing information regarding new products, rate changes, rulings, training updates etc.
•  Keep abreast of developments and trends in the Industry – self learning
•  Ensure commitment to the FAIS Fit & Proper qualification requirements

What will make you successful in this role?

Qualification & experience

• Grade 12 qualification
•  At least 1 and a half years’ experience within a Sales Outbound Call Centre, or at least 2 years’ face to facesales experience (with targets attached to the sales)
•  Financial services experience (advantageous)
•  RE Exam Advantageous
•  30 FAIS Credits – Advantageous (Short-term Insurance)

Knowledge and skills

•  Good understanding of Financial Services Industry related legislation and regulation
•  Understanding of sales processes and servicing industry
•  Outbound Sales experience is required
•  Fluency in English and one other South African official language
•  A clear criminal and credit record
•  Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
•  Willingness to work overtime.

Personal qualities

•  Selling skills
•  Computer literacy
•  Communication
•  Planning and organising
•  Building and maintaining relationships
•  Treating Customers Fairly
•  Initiative
•  Results Driven/Achievement orientated
•  Continuous

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently