Service Supervisor - Skukuza at MORE Family Collection

KEY FOCUS AREAS

• Ensure consistency in services and products offered.
• Monitor staff and patron activities to ensure that liquor regulations are obeyed.
• Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
• Assist in developing and implementing specialty drinks including welcome, morning and evening drinks.
• Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
• Investigate guest complaints where required.
• The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
• Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
• Maintain par levels for crockery, cutlery, and glassware.
• Review beverage menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
• Maintain beverage and service equipment inventories and keep inventory records.
• Ensure that the POS is managed and operated effectively, using reports to determine popular and profitable items.
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as refrigeration and ice machine services.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Sound knowledge of the highest level of F&B customer service in a luxury environment.
• Sound knowledge of local, regional and international wines, and other beverages.
• Sound knowledge of food and cooking methods, product and supply.
• Good knowledge and understanding of stock procedures and control.
• Good knowledge on the operation of all appliances and equipment.
• Good knowledge of hygiene and all cleaning products used.
• Basic knowledge of planning, budgeting and departmental administration.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.