Service Manager - Middelburg at Volvo Group

Job Objectives:

• Manage Key Performance Areas of staff.
• Disciplinary procedures.
• Conduct interviews.
• Manage staff development -Training matrix of staff.
• Prioritizing workload.
• Plan shifts, standby.
• Compile reports.
• Inform Product Support Department of product failures.
• Ensure that technical information is updated.
• Ensuring that warranty claims are administered as per the warranty binder.
• Ensure that maintenance contract claims are administered.as per the policies and procedures.
• Ensure that Health & Safety is managed as per the OHSA 85 of 1993 and Volvo policy directives.
• Manage the Lean for Retail program.
• Manage mechanics KPI’s Productivity, Efficiency & Utilization.
• Manage and Control mechanics’ overtime.
•  Providing customers with excellent service.
• Ensuring that work is carried out to Volvo Standard and as arranged / agreed with customers.
• Constant customer feedback.
• Handle customer queries.
•  To be financially profitable
• Promote labour and sublet sales.
• Ensure optimal management of customer accounts.
• Proper cost control.
•  Implement and maintain the Branch key performance indicators and business plan.
• Promote labour and sublet sales.
• Ensure that all cash is collected.
• Proper cost control.
• Ensure the workshop is profitable.
• Maintain targets as per KPIs and Business plan.
• Manage the WIP to ensure same day invoicing.
•  Assist the Branch Manager in managing the branch to ensure profitability.
• Ensure operating cost is reduced to acceptable standards and targets.
• Ensure that the labour is productive and efficient.
• Customer satisfaction is maintained and exceeded.
• Create an environment that fosters excellence.
•  Compliance to ISO 9001 and Safety.
• Ensure all processes in area of responsibility are following ISO standard.
• Ensure the safety process are followed.
• Ensure the Safety Act and Regulation is adhered to.

Qualification & Job Experience

• Matric/N3.
• Qualified mechanic and Transport Management (Diploma).
• 5 years’ experience as workshop Manager.
• Computer literate (Automate and V-cads).