Service Manager : Hospital Benefit Management - Centurion at PPS

Job Advert Summary    

• A challenging opportunity for a dynamic, quality orientated Service Manager with proven leadership and people management skills exists. To promote the delivery of a consistently superior customer experience, the successful candidate will utilise their effective planning and organising abilities to drive the day-to-day management of the Group’s resources to meet the contractual service levels, standards and targets.

Minimum Requirements    

• A minimum of a Grade 12 and Registered Nursing qualification.
• Sound Clinical knowledge.
• Exposure to Managed HealthCare policies and procedures, ISO principles and other related legislature would be an added advantage.
• Ability to effectively communicate at all levels.
• Computer literacy (MS Office and Medical Administration system).
• Management experience.

Duties and Responsibilities    

• Maintenance of effective communication amongst all stakeholders.
• Effective monitoring and maintenance of the day-to-day operations to ensure adherence to set standards and targets.
• To offer creative solutions in the day-to- day operations.
• Evaluation and support of the Groups training needs and compile action plan and provide feedback on performance and customer feedback.
• Analysis of the Product/Industry changes and sporadically review processes in order to identify risks or possible improvement suggestion within the group.
• Planning and efficiently implementing approved operational changes to effectively respond to important external influences in a way that maintains operational best practice.
• Compile reports of the departmental activities for presentations to the stakeholders
• Client management and management of escalations.
• Staff planning
• Supporting the HOD: Managed HealthCare to implement business plan in a manner that supports operational and quality standards that meet the defined departmental priorities.
• Management of staff including their performance management.
• Escalate system problems including hardware faults timeously.
• Promote and adhere to PPSHA Values.

Closing Date    
2023/06/21