Service Foreman _Maemo Motors Commercial Vehicles( Rustenburg) at Motus Holdings Limited

Specific Role Responsibilities

• Implement future corrective actions plans to various technical problems
• Monitor and communicate staff target achievements and implement corrective action plans
• Assist technicians with unresolved technical problem (if unresolved)
• Ensure customer is informed off all work done on vehicle via Service Advisor
• Maintain and monitor Productivity reports
• Maintain a database recording the mechanics/ technicians time and efficiency analysis
• Assist technical staff with problems and facilitate on the job training
• Ensure that warranty work is done in accordance with MPC standard warranty policies and procedures
• Ensure that all sundries and controlled wastages of consumables are minimized
• Plan staff leave, training and other “non-productive” times efficiently in order to minimize negative effects on productivity
• Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards
• Monitor and maintain technology and ensure maximum access.
• Improve and maintain customer service index percentages to agreed standards
• Pre-write job cards if necessary
• Liaise with the Parts Department regularly and according to agreed processes to ensure timeous availability of parts
• Ensure that all relevant MPC core standards are always adhered to
• Ensure that correct technical information is available and used by Technicians
• Ensure that all information in the WIS and Star Diagnosis are always up-to-date and accurate
• Ensure all specialized workshop equipment is in workable condition (i.e. diagnostic testers, lifts, special tools, complete toolboxes etc
• Always ensure neat and tidy workshop space
• Ensure all relevant soft/hard copy documents are filed accurately for easy accessibility
• Ensure compliance to Mercedes SA’s CI (corporate identity) guidelines within department
• Discuss all Mercedes SA bulletins, workshop comebacks and escalated technical problems

Qualifications and Experience

• Matric
• Three-year experience on Repair and servicing of vehicles
• Clear Criminal Record
• A Valid Driver’s License C1, EC will be an added advantage
• Technician Qualification
• At least 2-3 years Technical Experience

Skills and Personal Attributes

• Ability to install and administer computer hardware, software and networks
• Excellent analytical problem-solving skills
• Decision-making skills
• Effective verbal, written, presentation, and listening communication skills
• Computer skills including the ability to operate computerised accounting spreadsheet, word processing, graphics and website development programmes at a highly proficient level
• Stress management skills
• Time management skills
• Customer orientated
• Interpersonal skills
• Ability to work in a team as well as independently
• Customer orientated
• Ability to handle confidential matters, set priorities, work well under pressure with attention to detail
• Articulate and diligent
• Planning & Organising
• Delivering Results & Meeting Customer Expectations
• Leading & Supervising
• Following Instructions & Procedures
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Achieving Personal Work Goals & Objectives
• Deciding & Initiating Action