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AVI LIMITED is home to many of South Africa’s leading and best-loved brands. Listed on the Johannesburg Stock Exchange in the Food Products sector, and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our single-minded purpose is our brands growth and development. Our brands span a range of categories i...
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An exciting opportunity exists for a SERVICE DESK AGENT at AVI LIMITED in our IT Shared Services Division, in Cape Town. The Service Desk Agent is tasked with providing operational support to business users as well as the IT Infrastructure team. The support process will be underpinned by the ITIL methodology that is applied within the AVI ITSS Service Desk environment. The Service Desk Agent’s key focus is providing first line support to customers in an ITIL service model with a strong view to resolve the majority of incidents as quickly and accurately as possible. This also includes proactive system monitoring and problem resolution that lends itself to broadening both the skillset and capacity of the incumbent in the role as part of the broader service engineering team
Reporting Structure: Service Agent Team Lead
Job specification:
Key performance areas:
Minimum Requirements:
Experience:
Proven experience in monitoring, supporting and performing initial troubleshooting with a view to resolve incidents in:
Qualifications:
Minimum Certificate(S):
MCSA (Microsoft Certified Solutions Associate)
Advantageous Certificate(s):
Other Requirements:
Competencies:
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