Service Customer Interface & Contract Engineer - Port Elizabeth, South Africa at Vestas

Responsibilities

• Develop and maintain relationships with existing customers; leverages relationships to ensure renewals of Service contracts
• Define common strategy in customer relationship management (together with Area Supervisor)
• Develop new business opportunities (value-added services) and actively pursue recapture opportunities for lost accounts
• Prepare Time & Material quotations and ensure backlog increase with this type of sale
• Assist the commercial department in the negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
• Assist with answering contractual questions from Customers, Sales Department and Area Supervisors
• Deal with technical open cases resolution process (proactive communication, regular meetings, close collaboration with Product Support Dpt., etc.)
• Control project bonus and penalties (incentive; variable price)
• Prepare the Monthly Windfarms Reports for the customer and upload them to the customer portal
• Invoice all customers and ensure updated billing plan in the ERP system

Qualifications

• Engineer or Business Administration graduate
• Experience in contract management
• Fluent in English (written and spoken) 
• Electrical, renewables, mechanical knowledge will be considered
• Wind turbine, energy or aircraft industry experience will be considered

Competencies

• High degree of collaboration
• Leadership skills
• Great degree of flexibility
• Problem solving-oriented
• Customer and business-oriented
• Contract management skills
• Negotiation 
• Attention to detail
• Willingness to learn