Service Agent Contact Centre Emalahleni Distribution MOU Internal at Eskom Communications

Minimum Requirements

Qualification(s):

• Relevant 3 year Diploma or related (non-technical)

Related Minimum Experience

• 3 Years related experience
• Experience in working with customers and customer relations
• Skills and Competencies
• Behavioural
• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership

• Team player
• Motivating teams
• Coaching and mentoring
• Developing

Knowledge

• Organisational knowledge (Eskom)
• Ability to deal with stress
• Report compilation
• Service Delivery Training
• Effective Time Management

Skill

• Interpersonal skills
• Planning and organisational skills
• Customer Service and product skills
• Telephone skills
• Computer skills
• Communication skills

Key Responsibilities

• Handling inbound and outbound interactions
• Handling back-office activities (non-technical dispatch & follow Up’s)
• Handling multi-media activities and outbound (pro-active customer interaction) campaigns
• Strive for excellence in customer interaction and service improvement
• Supports marketing, sales and customer service processes
• Perform vending, prepaid and easy pay activities