Service Advisor (Hyundai Germiston) at Hyundai Automotive South Africa

Job Description

• The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
• To maximise service sales by using professional sales techniques.
• To ensure the security of cash taken.
• To create customer confidence in the brand by ensuring professional and knowledgeable performance.
• To ensure the highest level of efficiency and courtesy  when dealing with the customer.
• To record customer's details and requirements accurately by means of a Job card.
• To record and update service history and vehicle details accurately.
• To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle.
• To perform daily follow-ups with customers.
• To keep clients updated throughout the day regarding vehicle progress.
• To ensure completed jobs are not released without verified payment.
• To ensure all CPA documentation is completed correctly as required by the Law To ensure the Company's quoting policy is adhered to To ensure payment arrangements are confirmed prior to commencement of job on carry overs

Specific Role Responsibilities

• The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
• To maximise service sales by using professional sales techniques.
• To ensure the security of cash taken.
• To create customer confidence in the brand by ensuring professional and knowledgeable performance.
• To ensure the highest level of efficiency and courtesy when dealing with the customer.
• To record customer's details and requirements accurately by  means of a Job card.
• To record and update service history and vehicle details accurately.
• To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle.
• To perform daily follow-ups with customers.
• To keep clients updated throughout the day regarding vehicle progress.
• To ensure completed jobs are not released without verified payment.
• To ensure all CPA documentation is completed correctly as required by the Law.
• To ensure the Company's quoting policy is adhered to.
• To ensure payment arrangements are confirmed prior to commencement of job on carry overs

Qualifications and Experience

• Matric / Equivalent - 2-3 years experience as a Service Advisor
• Skills and Personal Attributes
• Good communication skills