Senior Underwriting Manager - Financial Lines at Guardrisk

Role Purpose    

• To maintain and grow an existing portfolio of clients through relationship management and product development. Management of Risk by following agreed sound underwriting principles and managing the financial lines underwriting team and setting team strategy and goals. 

Requirements    

• Bachelor degree and/or equivalent NQF Level 7 qualification in general insurance
• FAIS compliant
• RE5 Short Term
• At least 5 – 8 years’ experience in financial lines underwriting
• At least 2 – 3 years’ experience leading a team of specialist underwriters and / or portfolio managers
• Expert knowledge of financial lines insurance

Duties & Responsibilities    

• Retention and growth of the Financial Lines portfolio
• Development, introduction and implementation of new Financial Lines products
• Monitors risk selection and pricing decisions for portfolio/s both on a book of business and at an individual account level
• Implementing Financial Lines Underwriting standards to ensure profitability
• Performs analysis of complex accounts by combining past experience, intuition and commercial / business acumen to fully understand the risk to enable strategic portfolio decisions to be made
• Monitors market conditions, competitive landscape and researches risk, environment and factors necessary to grow new business of identified accounts
• Ensuring compliance with Reinsurance Treaty
• Placement of all Financial Lines Facultative Reinsurance where required
• Monitor Underwriting Performance of the Financial Lines portfolio
• Managing the Underwriting Methodology
• Managing the Financial Lines Team
• Managing of Financial Lines Binder Agreements where required
• Assisting with resolving problematic Financial Lines Claims
• Setting of the budget and review the performance against forecast
• Responsible for Credit Control
• Identifies and communicates training needs and opportunities. May assist in the development or training content as a subject matter expert
• Leads delivery of appropriate customer service levels. Follows up and ensures proper handling of escalated customer service requests
• Completes broker visits when required to, develop new accounts, service existing accounts, review broker performance, and enhance broker relationships
• Align own behaviour with the organisation culture and values
• Share and transfer product, process and systems knowledge to colleagues
• Ensure achievement of own performance objectives
• Actively share information with other team members regarding successes, issues, trends and ideas
• Actively participate in own professional development and career path
• Actively promote a culture of learning and high performance culture amongst team members
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery

Competencies    

• Business acumen 
• Collaborative 
• Networking skills 
• Analytical