Senior Specialist: Systems Support at MTN

Mission/ Core purpose of the Job

The Senior Specialist: Systems Support will be responsible for ensuring that assigned Security Operations infrastructure and applications are configured, installed, tested and operational. The incumbent will be responsible for delivery this service to tier one, two and three OpCos.

The Senior Specialist Systems Support is accountable for delivery of the following:

• Provide technical SIEM, EDR, Vulnerability Management expertise to tier one, two and three OpCos.
• Administer devices deployed on MTN networks and enforce of their connectivity to the Cyber Defence systems.
• Perform architecture maintenance and management of the necessary updates, both in terms of software and rules.
• Provide second level technical support for all Cyber Defence systems and software components.
• Troubleshoot, and resolve any reported problems on the Cyber Defence systems at OS and application level.
• Perform application performance tuning on the Cyber Defence systems.
• Lead and participate in efforts to implement application updates to include upgrades, patches, and new releases.
• Plan and coordinate testing of changes, upgrades, and new services, ensuring Cyber Defence systems will operate correctly in current and future environments.
• Implement failover, high availability, disaster recovery, business continuance processes where required.
• Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment.
• Interact with users and evaluate vendor products where required.
• Liaise with vendor support on all issues.
• Implement version control.
• Implement process automation, best practice, technology efficiency, and effectiveness.
• Daily monitoring and maintenance activities of the Cyber Defence systems.
• Extract the necessary raw information to elaborate the relevant technical reports.
• Provide information as appropriate for reports specific to area of responsibility on daily/ weekly/ monthly basis.
• File, archive and retrieve documents as and when required.
• Maintain and update records and systems as required.
• Retrieve supporting documentation and records to facilitate and support query resolution.

Collaboration (Formal and Informal Relationships)

Responsibility towards

• Key external stakeholders: External contractors & partners
• Key internal stakeholders:
• GM: Information Security Cyber Defence
• Group Information Security Team
• OpCo Information Security Head/ CIO/ CTO/ CTIO
• OpCo Information Security Team

Job Requirements

Education

• Three-year tertiary qualification in Computer Engineering or similar

Experience

• 3 years of relevant work experience in system support.
• High level scripting capabilities.
• Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy, and others.
• Experience in administration of SIEM, EDR and Vulnerability Management tools.
• Experience in the design and implementation of new use cases.
• Experience in supporting permanent improvement of use cases based on feedback loops.

Other

• Fluent in English
• Knowledge of French will be advantageous
• Multi-country operations oversight experience
• Willing and flexible to travel within Africa and Middle East
• Understanding of general regulatory requirements in the telecom industry as it relates to SIEM Intelligence
• Global mindset to service worldwide operations
• Telecommunications industry experience would be beneficial
• Pan Africa and Middle East multi-cultural experience would be beneficial