Senior Specialist: People Change Manager at Absa Group Limited (Absa)

Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist change management expertise.

Job Description

• The Change Management Specialist will play a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change – including changes to business processes, systems and technology, job roles and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The Change Management Specialist will work to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact employees in the organization to increase benefit realization, value creation, ROI and the achievement of results and outcomes.

Supervision

• The Change Management Specialist will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.
• The Change Management Specialist may also provide direct support and coaching to frontline managers and supervisors as they help their direct reports through transitions. The Change Management Specialist will also support project teams in integrating change management activities into their project plans.

Roles and Responsibilities

•  Apply a structured methodology and lead change management activities
•  Assess the change impact
•  Complete change management assessments
•  Create change management strategy
•  Identify, analyze, prepare risk mitigation tactics
•  Identify and manage anticipated resistance
•  Consult and coach project teams
•  Create actionable deliverables for the five change management levers: communications plan,
• sponsor roadmap, coaching plan, training plan, resistance management plan
•  Support communication efforts
•  Support training efforts
•  Support and engage senior leaders
•  Coach managers and supervisors
•  Support organizational design and definition of roles and responsibilities
•  Coordinate efforts with other specialists
•  Integrate change management activities into project plan
•  Evaluate and ensure user readiness
•  Manage stakeholders
•  Track and report issues
•  Define and measure success metrics and monitor change progress
•  Support change management at the organizational level, Enterprise Change Management
•  Manage the portfolio and change load

Qualifications and Experience

• Bachelor’s degree or Diploma in change management
• Certification in communication/journalism will be an added advantage
• Certification in Project management will be highly advantageous
• 7+ years’ background in a similar position.
• The experience of building targeted content is advantageous.
• Sound understanding of communication practices and procedures.
• Excellent communication skills.
• Ability to multitask and work well under pressure.
• Outstanding organizational and leadership skills.