Senior Specialist: IB Intelligence at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Upskill identified Vodacom International Business, market analysts
• Work closely with teams in the identification of business requirements, functional design, process design
• Unlock a holistic Digital Transformation framework and strategy in the International Business markets.
• Analyses business processes, identify potential automation opportunities, and propose a Plan of Intelligent Automation strategy.
• Identify and unlock opportunities to re-use and scale automation processes across all the Vodacom African markets
• Providing the solution proposal by checking the scalability of the Intelligent Automation architecture.
• Ensure standards for Analysis and documentation is maintained.
• Assist market squads by providing insights for business benefits 
• Unlock and execute on Group process re-useability strategy
• Execute on best practices, routines and innovative solutions to improve levels of digitisation and quality of output

Have clear understanding of:

• End-to-end processes assessment, 
• Ability to articulate inefficiencies in the system 
• Re-engineer and radically simply processes
• Identify processes that are fit for re-use across the various markets
• Identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Machine Learning, Natural Language Understanding, Optical Character Recognition, etc
• Understand customer experience and data insights to inform value ads in the process.
• Must be able to manage/ cross IB market end-to-end processes
• Create and maintain a standard of building quality business case for intelligent automation
• Report on deviations that could derail the achievements against targets
• Lead and facilitate compilation of business cases for reengineering and automation 

Your responsibilities will include:

• Promote a service mentality and develop strong relationships with finance, consumer, business and technology areas 
• Support alignment of activities and objectives across the Vodacom Digital Process Re-Engineering team. 
• Unlock group process re-useability strategy
• Ensure that IB market resources are coordinated in BA documentation standards
• Ensure constant knowledge of Artificial Intelligence industry in relation to process automation is maintained
• Execute on strategy growth opportunities in the Intelligent Automation space
• Guide IB market BA’s in developing, configuring and optimizing automation processes from inception through to deployment
• Assess processes, take measurements and interpret data
• Develop best practices, routines and innovative solutions to improve customer experience, fast track revenue generation and capex/opex spend reduction
• Perform risk assessments
• Quantify business benefits linked to digitisation
• Perform post-implementation review
• Guide all markets on Intelligent Automation best practice standards 

The ideal candidate for this role will have:

• Post Grad Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Business Analyst experience 
• 5-7 years experience performing process improvements, with a strong preference for candidates with automation and consultancy industry experience.
• Min 4 years of RPA hands-on experience. 
• Strong working knowledge of concepts like Intelligent Automation
• At least 5 to 7 end-to-end implementations.
• Strong interpersonal and communication skills are required.
• Ability to influence and get stakeholder buy-in
• Analytical thinker with interpersonal skills
• Ability to apply a disciplined experimental and design thinking approach to solving problems using data and current statistical tools

Skills

• Basic know-how of infrastructure topologies. 
• In-depth knowledge of business process modeling with exposure to business process modelling. 
• Ability to run design-thinking workshop for process re-engineering and process optimization. 
• Process development. 
• Ability to build a business case for digitisation