Senior Specialist: Enterprise Solution Architect at Liquid Intelligent Technologies

ROLE PURPOSE

• To execute Enterprise Solutioning by enabling solutions with managed network as a service (SD-WAN, WAN, IP and DWDM type service creation and solutions), managed cloud, managed hosting, managed voice and managed security requirements.
• This role will be driving the advanced solution requirements for the Enterprise Business Unit within Liquid Intelligent Technologies to positively contribute to growth in net new MRR and achieving the best customer experience for LIT and its customers.
• Responsible for the planning, development, execution and management of solution deliverables, to drive value creation for LIT and its customers. Managing and executing the delivery of managed service solution design creation for customer value propositions and driving activities such as service and solution delivery and creations; GTM deliverables; driving and supporting new customer services/solutions – mostly Presales facing.
• Planning, leading, controlling and managing solution creation which includes – solution architecture work, solution planning, pipeline creation, and project delivery activities to create growth of market share of the enterprise business unit - across all industry verticals.

ROLE RESPONSIBILITIES

• Decides on the Enterprise Customers Managed Networking services and Solutioning requirements across all industry verticals and the methodology and correct Solution Architecture scoping - considers Partners and OEMs to match the required solutions for all Enterprise Business customer requirements. 
• Involved in pricing strategies and price setting, giving input on margins per product / solution, cost modelling and allocation methodologies.
• Decides on the correct Technology direction for new services/functionality/technology requirements for required solutions.
• Accountable for overseeing the execution of solution architecture delivery for enterprise solutions.  Responsible for the performance management for outsourced vendors/third party/delivery partners in the solutioning process.
• Ensuring customer experience is achieved with the right choice of solution.
• Accountable for the creation of technical diagrams, completion of Bid and Tender documents from a technical go-to person and supporting sales collateral and training KAMs and partners and customers as and where required.
• Manage the automisation, digitisation, enablement of sales process activities in the Enterprise solutions, capacity management to deliver the large bids and tenders in the Enterprise solutioning team. 
• Provide input on market data, market intelligence, competitive intelligence for Enterprise solutions.

Process

• Work with the sales and product management team/s to translate customer requirements/objectives into solutions supported that drive market awareness and revenue growth (MRR & customer centricity) 
• Understand the intricacies of LIT cloud product portfolio (existing and new) in order to articulate our differentiated position in the market “The objective is to position LIT as a digital service provider / modern technology provider of choice, through all we do.”
• Equip, develop and manage expertise of seasoned professionals to deliver solution focused solutions and strategic revenue programs.
• Serve as a subject matter expert on planning building, delivering and managing solutions for the enterprise business customer – with strong technical knowledge displayed.
• Drive a solutions approach including positioning, planning and selling of our services propositions with a digital first, revenue marketing approach.  Develop Solution Architecture designs to internal and external stakeholders to drive interest, understanding and market opportunity to drive MRR.
• Develop and execute technical designs and inputs including developing relevant collateral for delivering training and designing blueprint buyer journeys, and map buyer decisions at each stage of the buying cycle.
• Work closely with sales teams and the rest of the business, to identify and execute on one-on-one/few campaigns, tactics, specific collateral, and develop other sales/business aids to help open new opportunities and close business deals. 
• Plan, develop and execute technical deliverables for all new customer requirements. Manage and work with internal and external stakeholder groups to technical scope and solution requirements are executed as per the customers requirement - by planning, developing and managing such deliverables/initiatives on time and with great quality.
• Create and implement best practices for the Enterprise Business Unit as the technical lead as and where required with LIT.
• Utilise business intelligence to understand solution sets match market and customer requirements and support Bids and solution requests.
• Engage with stakeholders across the business, in supporting new products and solutions, by developing services that differentiates LIT in the market. This is including but not limited to value propositions through partnerships that enable sales and new revenue opportunities.
• Create and manage specific lead revenue generating and customer engagement programs to drive new revenue – by planning, developing and managing such initiatives with new and existing service offerings.
• Execute new services through the development solutions suitable for enterprise customers and their requirements.
• Support and execute on the development key project as and where required to drive LIT market share.
• Ensure that the marketing, the product teams, sales and rest of the business align on priorities and programs and to ensure the successful execution of such initiatives with strong collaboration between all stakeholders.
• Deliver outcomes with industry expertise (resources) and strategic vendor partnerships (vendors and partners) to design, build, manage and deliver enterprise business solutions for customers. 
• The resource will be responsible for the overall formation of the strategy of the managed cloud and managed networking services portfolio including working on major deal pricing and pricing solutions.
• Develop compelling, market competitive commercial solutions for incorporation into customer proposals, ensuring conformance with the bid strategy and compliance with the defined governance processes.
• Deliver compelling and integrated marketing propositions that meet customer needs, enable sales in the enterprise segment/channels, to create market awareness and generate demand for managed cloud and managed networking services.

Compliance/Governance & Finance

• Drive MRR acquisition strategy, owning channel and the delivery across all segments and industry verticals, develop technical designs and processes and frameworks that will scale with a growing organization.  Support and enable Quarterly Roadmap priorities.
• Aligned and support the Enterprise Business Unit targets across all segments and vertical budgets. 

Requirements

• Degree and/or National Diploma IT/Engineering/Marketing/Business Management
• Post Graduate Degree advantageous

Cisco Certified Internetwork Expert (CCIE)

• Cisco and Forti Security Certification advantageous
• Huawei/Fortinet Certified advantageous
• Microsoft Cloud, AWS Cloud, ITIL, Agile certification beneficial
• 8 years industry experience within solution architecture/technical product development/product management/ (preferably in having experience working in the IT/ICT/telecommunications sector as a CCIE). Exposure and experience in working on managed network services with a proven track record in managed cloud services and managed networking solutions as a CCIE.
• Strong knowledge and experience in Cisco/Fortinet/Velocloud/Huawei/Velocloud 
• SD-WAN type solution knowledge 
• Solid WAN understanding (using MPLS, Internet, DWDM) 
• Solid understanding in planning, building and designing solutions for Large Enterprise customers