Senior SME, Solution at Standard Bank Group

Job Description

• To gather customer insights, conduct analysis and monitoring of outcomes, as input into the Client Journey.
• Assimilates all value stream maps and provides visualization for the entire client journey. Engages with stakeholders across the value chain, front to back, to gain an in-depth understanding of the as-is processes and pain points in order to identify potential opportunities for factors such as unit costs, labor input, process costs, economies of scale) as input into MVPs and overall client journey.
• Ensures best practices are analyzed and understood to see how these can be incorporated and leveraged in the target state. Identifies value and non-value added activities in the journey ecosystem. Stays abreast of best practices for relevant processes and MVPs and informs the target state accordingly.
• Ensures rapid prototyping of digitized or modernized solutions together with IT and UX – this involves: Creating scope of work for development, Executing procurement management processes, Showcasing prototypes, Test and correct methods (Fail Fast), Facilitates functional analysis session,  Manages the stories (in JIRA), ensuring that all requirements are loaded as stories and ensuring the stories are assigned to epics.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required

• Minimum of 5 Years experience in experience in translating business and functional requirements into technical specifications to create customer solutions. Experience in managing a product (incl. income statement) managing people; understands the banks products, processes and systems.

Additional Information

Behavioral Competencies:

• Challenging Ideas
• Checking Details
• Conveying Self-Confidence
• Convincing People