Senior Reefer Documentation Controller at Maersk Line

Main Responsibilities:

• Execute various export and import customer service processes as per global design across teams.
• Monitor assigned exports/imports performance against KPIs and make recommended corrective actions.
• Conduct and assist with training on cargo shipment documentation as per manuals, guidelines, and policies.
• Execute all documentation processes and submissions for operational tasks.
• Complete and pass relevant customs and shipping documents as per legislation.
• Ensure all receiver documentation requirements are met.
• Ensure compliance with authorities regarding the approval and signing of documentation.
• Coordinate with shipping lines regarding waybills/bills.
• Email and courier documents to customers and consignees.
• Provide customer care and respond to queries.
• Attend industry-related meetings and maintain international protocols.
• Be able to lead a team and handle a large customer comprising of a group of exporters.

​Key Requirements:

• +5 years of experience in documentation, specifically in the perishable fruit industry.
• Previous experience working in a large organization.
• In-depth knowledge of perishable documentation and its processes.
• Sound industry knowledge relating to fruit and vegetables, with airfreight knowledge being an advantage.
• Strong problem-solving skills and ability to work under pressure.
• Proficiency in Microsoft Office, especially Excel and Word.
• English fluency written and spoken is a must.
• Ability to work under pressure and meet deadlines.
• Understanding of seasonal work and the balance between shoulder periods.
• Presentation skills to share results of own work with the team.
• Understanding of cost and implications of costs surrounding our processes and various stakeholders.