Senior Quality Assurance Specialist at Sasria

Minimum Requirements

Qualifications

• B. Com (auditing/finance) or equivalent three qualification in auditing, insurance, risk management or commercial studies. OR relevant 3 year undergraduate equivalent qualification in insurance/auditing/accountancy/business management.

Highly advantageous:

• Post graduate qualification in insurance or commercial studies.
• Certification in Insurance, QA, CIA, or any other related qualification.

Experience

• 5 years of full-time experience in quality assurance, auditing, accounting, or risk management (all or a combination).
• Experience obtained in consultation, facilitation, or presentation.
• Non-life Insurance industry experience.

Duties and Responsibilities

Not limited to:

Strategic Alignment

• Provides input during the development of the quality assurance department’s strategic plan.
• Provides input during the development of the department’s budgets.
• Assist in the development of the annual plan and key performance indicators.
• Is required to identify business risks that are related to their work.
• Develops annual project plans and for tasks/areas thathave been allocated to them.
• Manage and ensure regular and monthly reports ofprojects under own supervision.
• Develop, update, and submit for approval, QA procedures, or process flows, and templates for tasks/areas that have been allocated to them.

Technical: Quality Assurance Reviews, Projects

Validate, test the accuracy and completeness of the Underwriting Process by reviewing (but not limited to):

• Validate the application and insurance quotation process.
• Test the accuracy and completeness of the application vs the cover that has been underwriting.
• Recalculate the premium for accuracy.
• Review the covers for insurability and compliance with the Sasria underwriting regulations.
• Review the final policy schedule and/or coupon for accuracy and completeness.
• All relevant endorsements and annexures forming part of the insurance contract are attached, distributed or communicated to policyholders. 
• Review the Policy and Coupon Administration 
• Process for adequacy and effectiveness by;
• Checking if Sasria coupons and policies are issued correctly and completed in full.
• Check that Sasria coupons and policies are issued in time.
• Ensure that Sasria coupons are not backdated without prior authorisation from Sasria.
• Ensure that the process of refunds and cancellations is adequate and effective.
• Endorsements are processed accurately and documented in accordance with the Sasria regulations.
• Ensure that the correct and valid coupon stationery is used when issuing Sasria covers.

Review Compliance with the relevant laws and regulations by testing and correcting the following requirements:

• Disclosure of sections that are covered by the Sasria policy.
• Cost of cover.
• Inclusion of the correct and complete disclosure information. 

Operational:Administration of QA projects (Sasria Agent Companies)

• Using the QA annual plan, identify and contact the agent company to be reviewed at least 6 weeks in advance. 
• Identify and contact the relevant process owners to prepare and arrange the project planning and start-off session. 
• Set up and conduct interviews with all process owners and relevant support staff members or functions to scope and develop the project plan or start of the fieldwork.
• Coordinate and confirm the traveling and administrative logistics for the fieldwork.
• Execute the quality assurance monitoring or consultative project.
• Provide regular project update (project millstones) and communicate the result of the project.
• Setup the follow-up project schedule, execute retesting, resolve process gabs/risks, and report the outcomes of the follow-up project.

Customer Relations: Internal departments or Adhoc QA projects 

• Determine the deliverables of the project.
• Scope and obtain approval of the project.
• Develop a project plan with clear and documented project objective, approach, scope, resources and timelines.
• Communicate the result of the project.
• Follow-up or assist management to implement the agreed solution.