Senior Platform Engineer (Cloud) at Old Mutual South Africa

Job Description

Build high performing, scalable enterprise grade platforms that enable business agility and rapid deployment within an ever changing business environment. This is achieved by embracing system and design thinking to implement platforms leveraging software automation principles and data driven insight.

• Take full accountability for end-to-end platform performance and resulting customer experience across development, test and production instances.
• Build sustainable platforms that satisfy customer requirements and align with the broader technology objectives
• Implement SLA, OLA & quality metrics, best practices, and patterns across the platform
• Lead the resolution of platform service issues by directing efforts to restore service with minimal disruption to the customer and business
• Resolve platform issues, including interdependent services outside the immediate area of responsibility; lead discussions with peers to take action to ensure the sustainable success of the platform
• Align teams to service Improvement & innovation plan requirements and drive effective implementation
• Leverage systems & processes to measure, monitor and manage the performance of the platform ensuring ongoing optimisation.
• Use production performance monitoring and customer data to make technical design and implementation decisions
• Develop innovative methods for measuring customer experience, and use this data to identify and drive platform improvements
• Translate performance data into insights for technical service & solution improvement and enhancement
• Identify new and emerging practices for managing problems within the area and lead the adoption of new practices, across groups or disciplines with the aim of improving analytical capabilities
• Identify & leverage the appropriate internal or external technologies to deliver the platform service, applying the Old Mutual Cloud guardrails
• Own the design of the platform deployment system and associated tools, hardware, processes, role assignments, dependencies, and documentation
• Lead the development and deployment lifecycle for ‘platform / platform components as a service’
• Continually develop initiatives to reduce and optimise operational costs & increase strategic & operational efficiency through solution designs
• Financial & Cost Optimisation, Risk & Governance
• Take full accountability for delivering an optimal Platform Engineering cost model
• Analyse operational cost data, identify cost-savings & efficiencies and drive adoption
• Hold accountability for all risk and open audit items associated with the platform
• Apply & maintain all Group risk (e.g. Architecture, development etc.), governance, compliance & regulatory standards and frameworks
• Update & or develop & maintain all application documentation

People

• Build / contribute to a high performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices
• Actively participate and contribute within the cross functional team.
• Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment
• Identify and develop learning plans for the platform engineering role
• Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution
• Participate in  peer reviews, testing, problem solving within and across the broader team

Requirements;

• Bachelor’s degree in computer science or other highly technical, scientific discipline
• Experience in DevOps practices
• Experience in working with teams in a complex IT environment
• Experience in leveraging and deploying into AWS
• Experience with APM tooling like Dynatrace, NewRelic
• Customer above all else attitude