Senior Operations and Technical Specialist (DBN) at BET Software

You Bring:

• Bachelor's degree or Diploma in Business Administration, IT, or a related field (or equivalent experience).
• Demonstrated ability to lead and influence at a senior level, driving strategic initiatives and achieving measurable outcomes.
• Strong analytical and problem-solving skills with the ability to translate complex technical concepts into actionable plans.
• Excellent communication, interpersonal, and presentation skills to effectively communicate with technical and non-technical audiences.
• Experience with process improvement methodologies (e.g., Lean Six Sigma, ITIL).
• Ability to adapt to changing environments, prioritise effectively under pressure, and manage multiple competing demands.

What You’ll Do:

Strategic Operations Improvement:

• Analyse complex operational processes and identify opportunities for significant improvement.
• Develop and champion innovative strategies to streamline workflows, automate tasks, and enhance productivity.
• Conduct in-depth data analysis to derive actionable insights for optimising processes and resource allocation.
• Collaborate with cross-functional teams to drive operational excellence across the organisation.

Technical Expertise and Innovation:

• Provide expert-level technical support and guidance on a broad range of operational and technical issues.
• Oversee the implementation of new technologies and systems, ensuring successful integration and maximising their potential.
• Stay abreast of emerging technologies and industry trends, identifying opportunities for innovation and competitive advantage.
• Lead the development and documentation of best practices and standard operating procedures for technical procedures.

Project Management and Execution:

• Independently manage and lead complex projects related to process improvement and technology implementation.
• Ensure projects are completed on time, within budget, and meet established goals and performance metrics.
• Utilise strong project management skills to define scope, manage resources, and mitigate risks.

Continuous Improvement Champion:

• Foster a culture of continuous improvement by actively seeking feedback and identifying areas for optimisation.
• Develop and implement strategies to enhance internal processes, technical capabilities, and team effectiveness.
• Conduct regular reviews and evaluations to ensure ongoing efficiency and effectiveness of operations and technology.