Senior Officer: Forensics Investigation at Road Accident Fund

Key Performance Areas

Conducting Investigations

• Planning and conducting the investigation of cases as assigned to by respective supervisor or management.
• Maintain partnership relationship with the prosecuting authorities, Law Enforcement agencies and internal stakeholders.
• Drawing of monthly /weekly reports for the office for transmission to the manager.
• Conduct interviews with claimants and/or witnesses internally and externally.
• Obtaining of statements and documentary evidence relevant to the investigation.
• Uphold confidentiality of information and records.
• Interaction with regulatory bodies i.e. HPCSA, SASSA, PRASA, SA Nursing Council etc.
• Identify the loopholes in the process that may lead to abuse and report such to the Senior Forensic Officer.
• Investigate irregularities identified or brought to his attention with a view of securing prosecution of parties involved.
• Maintain healthy working relationship with Assessors.
• Opening/registering of criminal cases with SAPS/Hawks and keeping proper records thereof.
• Preparation of criminal or disciplinary cases with the prosecutor or initiator and presenting of evidence in court or department hearings.
• Assist and attend to any other requests from Law Enforcement Agencies in relation to any investigation in accordance with any applicable law
• Support other RAF departments in relation to the civil liability of the RAF in matters under investigation or completed investigations.
• Meeting targets as set down by a forensic Manager/Senior Forensic investigator and performing his/her duties according to the set standards.
• Maintaining and updating of Tracker spreadsheet for effective record keeping and analysis during investigation.
• Investigation of reports received from Tip-Offs anonymous and giving feedback to the Senior Forensic investigator timeously.
• Regular feedback and updates to complainants
• Involvement in the external fraud campaigns initiated by Forensic Department or in conjunction with Communication Department.
• Effective case management ad record keeping i.e. case books, vehicle registers.
• Produce investigation files for quarterly/monthly inspections and brought forward dates.
• Establishment and maintenance of informer networks,
• Implementation of RAF fraud prevention strategy.
• Reporting the outcomes of investigations to the RAF Forensic management and SAPS and making recommendations regarding possible solutions relevant to the findings in the report.
• Participation in Forensic projects.

Stakeholder Relations Management.

• NPA and other external stakeholders.
• Establish and maintain strategic alliances with all relevant stakeholders including law enforcement agencies.
• Develop and maintain good working relations with all the stakeholders including staff, the claimants, lawyers, government departments, the SAPS.
• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.
• Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.

Reporting

• Contribute to the preparation and submission of Regulation reports.
• Aid in the development of functional reporting systems, for management, project or performance reporting.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions

Qualifications and Experience 

• Bachelor’s Degree/Advanced Diploma in Law/ Policing related equivalent.
• Certification in Forensic Investigation and Criminal Justice will be advantageous.
• Valid Category B or above drivers’ license
• Relevant 4 years’ experience in a fraud investigation or MVA claims investigation environment.

Behavioral competencies

• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation