Senior Manager, Tech Prg Mgmt Tooling at Amazon

At AWS, customer obsession is in our DNA. In this role you will be surrounded by people that are smart, passionate about cloud computing, and who believe world class support services are critical to customer success. You will have direct influence on how thousands of people around the world leverage tools, interact with customers, and engage with other internal engineering teams to ensure we’re able to help customers while maintaining the highest bar for security possible.

As a Senior Manager, TPM Tooling You Will

• Manage a team that drives tooling programs, and standardizes and mechanizes efforts to continuously raise the operational efficiency, customer experience and security bar.
• Work with AWS teams to convey cloud computing and tooling delivery best practices.
• Work with AWS teams to define the internal tooling strategy for the business.
• Ensure transparency and decision making across AWS leadership by providing communication and clear status of the projects your team owns.
• Work across teams to ensure we continue to merge internal support capabilities with best-in-class security as new services and features are launched.
• Bring your expertise, problem solving skills, and creativity to add value and diversity of thought to our team.

AWS Support values diversity of thought and wants to grow by hiring people with a wide range of backgrounds, cultures, and experiences that allow us to continue innovating for complex problems. If you are interested in shaping the future of Amazon AWS Support organization, apply to learn more about this exciting opportunity.

Basic Qualifications

• Bachelor's Degree in Computer Science or related field. In lieu of degree, additional years of hands-on experience may be substituted.
• 7+ years of program or project management, including indirect influencing of technical teams and stakeholders, in a global, matrix organization.
• 5+ years of management experience.
• 5+ or more years of experience in an engineering or software development role.
• 5+ or more years of cloud computing experience
• Strong demonstrated knowledge across a broadspectrum of technologies, tools, and architecture

Preferred Qualifications

• Master’s degree in computer science or related technical field
• Cloud certifications
• Experience working with technology and leadership to articulate organization strategies and plans.
• Proven ability to influence others without having positional authority
• Hands-on experience with Amazon Web Services