Senior Manager Stakeholder Relations at Old Mutual South Africa

Job Description

• The central purpose of this role is to develop and sustain strategic relationships with key stakeholders (Tier One) applicable to the relevant internal/external portfolios to build Old Mutual Limited’s (OML) social and reputational capital. Achieving results through leading a team, this role is required to facilitate the resolution of key business issues and advance the success of business performance by furthering opportunities for business through partnerships. The role collaborates and delivers in partnership with the South Africa Business Units (BU).

KEY RESULT AREAS

Operational Delivery

• Develop, deliver and maintain good relationships (and favourable brand perception) with external Tier One stakeholders in the form of individuals, organisations and communities that have the most influence on company outcomes – targeting government and industry.
• Provide stakeholder insights to OML that enhance stakeholder engagements through regular benchmarking of stakeholders’ sentiment and perceptions against competitors and peers
• Provide Stakeholder Relations advisory services, inclusive of stakeholder thought leadership; external environmental scanning, risk & opportunities guided by stakeholder intelligence, standards, and sound methodology
• Provide assurance that OML is achieving its Stakeholder Relations strategy, in line with the Public Affairs agenda
• Create OML flagship platforms for stakeholder engagement and thought leadership, positioning OML as leading player in financial services in Africa
• Develop messaging and content to enable executive management to execute engagements with stakeholders applicable to their respective portfolios

Interpret, inform and implement public policy best practice across OML

• Understand, interpret and implement regulatory policy changes that impact OML operations and Stakeholder Relations
• Oversee key platforms for OML BUs to leverage and positioning across the continent
• Provide public policy and sustainability advisory services on external learnings to influence Business direction
• Develop and advocate for approved OML house views, principles and adoption of practices to key OML stakeholders

Provide support to BUs and Provincial Management Boards (PMB) in the execution of the following:

• Oversee the identification, mapping and tracking of stakeholders, their engagement and risks
• Oversee the design and execution of category engagement plans
• Facilitate the effective pairing of stakeholders and business, including the appointment of executive champion/s
• Manage and monitor the delivery of stakeholder engagement plans for identified stakeholder groups

Develop and oversee the cascading of OML stakeholder relations methodology & framework

• In partnership with BU, formulate the stakeholder relations indicators, metrics and targets supporting the desired OML impact goals
• Drive the integration of the Stakeholder Relations framework and embed the indicators, metrics and targets across OML business units
• Oversee monitoring of compliance to Stakeholder Relations framework, house views and standards and assist in dealing with non-adherence
• Regularly review developments and changes in the Companies Act, the King IV Code for Corporate Governance, AA1000SES and any other relevant country legislation and regulations pertaining to OML business and OML stakeholder to ensure alignment and compliance
• Lead external reporting and Board and Exco cycle stakeholder reporting
• Represent OML at select regional and international meetings and forums (at appropriate levels) to advance the Group partnership strategy and business goals.
• Foster trust-based working relationships with government stakeholders to facilitate the establishment of stronger working relationships and further opportunities to drive business outcomes
• Positively influence and manage change by providing mechanisms and support to implement New Ways of Work, including digital transformation and collaboration with key stakeholders

People

• Contributes to functional data resource planning and integration
• Implements the functional resource plan and take corrective action (where required)
• Manages functions KPIs and implement corrective action

Finance and Governance

• Responsible for Finance and Risk management, including the management and clearing of audit findings
• Contributes to functional resource planning and integration
• Drives and manages accountabilities for legislative requirements impacting the way we engage with our customers e.g., TCF and PPI
• Manages complex projects to tight deadlines, delivering within budget

Governance

• Ensures that all Stakeholder Relations risk issues across the group are managed and incidents are reported timeously
• Aligns with compliance regulatory frameworks for all stakeholder activities
• Partners with Compliance Team to ensure that all stakeholder activities are compliant with regulatory frameworks
• Liaises with Group Communications on relevant stakeholder developments, and advises on appropriate media and communications responses

ROLE REQUIREMENTS

• Relevant tertiary qualification in Public Policy / Development Studies / Political Science / Public Management or Business Administration/ International Relations
• At least 8 years experience in defining and implementing stakeholder relations strategies and plans, including driving stakeholder relations governance across a business.
• Experience in developing and managing long-term trust-based relationships through servicing, consulting, advisory or relationship management services
• Advanced commercial acumen and sales/business development experience
• Extensive experience in building impactful partnerships that produce win-win outcomes
• Minimum 5 years’ experience in management and coordination involving senior, high-profile representatives of corporations, government, and other stakeholder organisations.
• Experience in managing teams
• Prior financial services industry experience and/or government/ international NGO strongly preferred

Skills

• Budget Control, Influencing Others, Networking and relationship management, Strategic Advisory, Strategic Intelligence

Education

• Bachelors Degree (B) (Required)

Closing Date

12 April 2023