Senior Manager : Fraud Hotline (Fraud Solutions/Contact Centre) at Absa Group Limited (Absa)

Job Description

Education

• NQF 7 and above / Bachelor's Degree: Business, Commerce and Management Studies or related fields
• Master of Business Administration or Equivalent (NQF 8 or above will be Advantageous)

Preferred Experience

• 8-10 years Financial Services or similar environment experience
• 3-5 years leadership/senior management experience
• Operations  &/or Contact Centre Management Experience
• Experience working in a Fraud or Risk environment will be Advantageous

Additional Description

• Risk Management: Providing Subject Matter Expertise to Risk types
• Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders
• Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues
• Leadership: Develop a high performing Team
• Customer Experience: Provide empathetic customer experience to defrauded customers
• Digitised Solutions: provide business ownership and sponsorship to future thinking and programmes
• Risk and Control: Adherence to Policies, Procedures and Regulations