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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
JOB DESCRIPTION
The Senior Manager: Enterprise Client Service (Fulfilment) provides professional leadership and coordination for an integrated service delivery and service recovery function for Enterprise customers in line with the MTN Customer Experience and MTN Enterprise strategy. The incumbent manages contact centres and leverages technical and managerial expertise to integrate and optimise high performing teams, ensuring superior business performance and exceptional client service, retention and recovery. To achieve business growth targets across all segments by providing relevant and exceptional client support.
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