Senior Manager: Digital Banking at MTN

Core purpose of the Job
To lead and oversee the development of data monetization capabilities within BankTech, and to ensure alignment to business strategy, profitability and continuous improvement. The Senior Manager is further responsible to contribute towards MTN’s overall strategic goals and objectives, to achieve profitable growth via the delivery of BankTech products and services and to continuously improve the value proposition and operational performance.

Key Deliverables

The Senior Manager: Digital Banking will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Support and contribute to the development of the sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal and external) in the area of digital banking
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

• Develop & roll out the next services in terms of partner engagement, project management and OPCO implementation
• Ensure OPCOs focus on implementing and driving MTN’s Mobile Financial Services strategy by providing guidance, input and leadership
• Develop and implement innovative banking and value proposition leveraging MTN’s assets
• Lead the full set of banking services that includes savings, loans and insurance.
• Ensure that MTN generates revenues on banking business
• Support opco in developing go to market strategies and drive revenues and usages with regards to banking value propositions and products
• Accountable to ensure that MTN’s partners deliver the best value to MTN
• Support OpCos in implementing new services and value proposition
• Capacity development and best practice knowledge sharing at the OpCo level

Develop the BankTech data monetisation strategy and approach to:

Demonstrate improved risk prediction in leveraging MTN data, evolving to include 3rd party / partner data, across the various products and services developed by MTN, including but not limited to:

• Risk
• Affordability
• Fraud
• ensure improved business operations. Further ensuring that embedding and measurement happens across all the opco’s and is aligned to the Group-wide data monetisation strategy.
• Identify future challenges and opportunities within the function
• Define, implement, monitor, and continuously improve Group & OPCO strategic and operational plans to achieve business objectives.
• Set & Implement KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Define, implement and track relevant performance metrics and indicators to drive performance within various OPCOs and at Group.
• Ensure synergy across the functional areas through effective management of inter-functional relations and activities.
• Ensure synergy across the Group functions, OPCOs and partners through effective management of inter-functional relations and activities.

Governance

• Ad-hoc, operational and tactical meetings
• Set up / participate in ad hoc and operational meetings
• Participate and provide input into tactical meetings
• Report at process and functional level

Escalations

Manage and resolve escalations that have impact on critical path of service delivery