Senior Installation & Support Engineer at Yoco

The Opportunity

• We are seeking installation engineers to provide the necessary on-premises technical installation & support for our customers. We have developed the best-in-class capabilities across payments, software, hardware and financial services to empower merchants across South Africa and we are looking for extraordinary engineers to take our solutions to the market.
• You will be on-the-road, meeting with customers, inspecting their shops, planning and executing installation projects, and training customers on product usage. The ideal candidate is a customer focused problem solver with exceptional communication skills and hands-on technical experience.

Key Responsibilities

• Inspecting customer shops and building installation project plans accordingly
• Installation of Electrical and Network Cables, Networking Infrastructure, besides POS and Payments Hardware and Software at customer premises
• Assisting customers with system troubleshooting (Network, Hardware and Software)
• Telephonic/Email Support and logging of tickets/service calls
• System Pre-Installation testing and QA
• Training clients onsite and offsite on the POS product functionality
• Maintaining customer relationships

About you

• 5+ years of experience in POS systems, preferably within the hospitality sector
• Excellent communication (verbal & written) and interpersonal skills
• Own Vehicle & Valid Drivers’ Licence
• Willing to work weekends, overtime & outside of core working hours
• Ability to build and maintain customer relationships
• A problem solver, with a can-do attitude and customer centricity
• Ability to take ownership of projects with self-management
• Ability to work on multiple projects concurrently, while managing client and team expectations
• Ability to work individually and in teams
• Strong understanding of payments and/or hospitality software products is a plus

What we offer

• A dynamic, innovative, and open work environment that celebrates all backgrounds.
• Competitive compensation and benefits package.
• Opportunities for career growth and learning.
• A chance to shape the future of finance with a leader in the African fintech space.