Senior Field Service Engineer at Alfa Laval

Aboout the Job

Service Operations Department is looking for a Senior Field Service Engineer to be located in Johannesburg, South Africa. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets.

The position will be responsible for the Preventive maintenance, repair, fault diagnosis and on-site servicing of Alfa Laval equipment’s, namely Decanters, Separators and Plate heat exchangers. The Senior Field Service Engineer will be required to work across the region - envisaged travel will be 2- 3 weeks per month.

Key Responsibilities & Objectives

The position will be responsible for Commissioning, Troubleshooting, Preventive maintenance, Audits, and on-site servicing of Alfa Laval equipment at customer site such as:

• Decanters & High-Speed separators used in Energy, Marine, Food & Wastewater application.
• On- Site service & performance audit of Plate Heat Exchangers
• Troubleshooting of Electrical / PLC controls (EPC controls, 2 touch, Basic & Plus controls) associated with Alfa Laval equipment.
• Executing Audits and maintenance activities related to Service agreements.
• Training customers on operation of Alfa Laval equipment
• Preparation of service / audit reports with technical recommendations
• Ad hoc participation in Service projects
• Ensure adherence to company safety protocols as well as industry regulations and promote safe working practices and addressing any safety concerns.
• Contribute to process improvements by identifying areas for optimization and suggesting strategies to enhance efficiency, customer satisfaction and service quality.
• Candidates with past experience and high skills in troubleshooting of High-Speed Separators (PX Range, GT, Alcap types) & Decanters are preferred.
• Should be sound in reading electrical drawings and capable of independent trouble shooting of Electrical control panels.

Workplace & Hierarchy

The position is located in South Africa and the work area is primarily focused on the installed base across South & East Africa. The position will be reporting to Field Service Team Manager located in Johannesburg. This position will also require frequent travel to support customers in Middle East + Global (Marine). The Senior Field Service Engineer will support the Service Center in Johannesburg in reconditioning of Heat Exchangers & Decanters.

Candidate profile

• A self-starter who is hardworking, flexible and independent with strong problem-solving skills
• Safety Conscious “Think – Act – Behave Attitude”
• Customer centric approach
• Ability to work well both within the team and independently.
• Ability to work well as part of a regional team within a matrix organization.
• Ability to multitask, work to deadlines, people oriented & thriving in multicultural environment.
• Ability to prepare high quality technical report.
• Team / people oriented, thriving in multicultural environment.
• Dynamic, persistent, reliable and goal oriented
• Flexible to travel to support customers in South Africa and outside South Africa.

Background

• An Engineering Graduate preferably in Mechanical / Electrical or relevant technical educational background
• Minimum 7 years of experience in high speed and rotating equipment's used in industries.
• Application knowledge in food, wastewater & Energy is an added advantage.
• High skills in Mechanical applications. Additional skills in Electrical Controls & PLC applications are recommended.
• Strong communication skills in English, (spoken and written), are essential, along with an understanding of Microsoft Office products.