Senior Engineer - Senior Process Engineer Enterprise Business Unit at MTN

RESPONSIBILITIES

Key Performance Areas:

Core Focus:

• Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
• Work with key business stakeholders and ‘LEAN champions’, to build a continuous improvement environment to support an ongoing programme of change
• Lead and facilitate LEAN/process improvement based workshops to drive ideas and solutions
• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working (through organic process improvements or digital innovation)
• Identify trends and process variations as part of establishing a continuous improvement monitoring system
• Assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
• Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
• Elicit requirements and drive process change using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
• Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
• Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
• Ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times
• Manage a portfolio of projects that run across domains to drive the efficiency / digital innovation outcomes
• Complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
• Manage the Process Engineering / Business Analyst / Optimisation Specialist team
• Lead and oversee the work and production of deliverables by the Process team
• Manage the appraisal process for the Process team
• Manage the performance of the Process team against defined expectations and measures
• Manage the career development of the Process team by giving ongoing performance and developmental feedback

Report on team performance;

• Measurement & Optimisation
• Define & implement end to end process measurements 
• Provide reporting on selected end to end processes
• Define process improvement plans & implement, measure & report
• Collate inputs from benchmark analysis and integrate those findings into business process design

QUALIFICATIONS

Job Requirements

Education:

• Minimum of 5-year degree in relevant discipline, e.g. Information Technology, Engineering, Computer Science 
• Fluent in English

Experience:

• Minimum of 8 years’ experience –
• Background with both ICT and Mobile operations / process improvements (essential)
• Proven experience in a continuous improvement analytical environment is essential (lean / six sigma / value stream mapping) 
• Proven experience of delivering on process reengineering projects (which includes 1 or more digital based solution eg. RPA)
• Past experience in applying customer experience principles / design thinking approaches.
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, and PowerPoint 
• Experience using Agile methodology
• Working in software or systems development
• Experience in supervising/managing others
• Working in a medium - to - large organization
• Experience in a telecommunications ICT environment 
• Working knowledge on Siebel environment (advantageous)

Knowledge;

• Business process architecture, analysis, engineering and modelling 
• Process repository modelling tools e.g. ARIS, Casewise, Rational Tools.
• Quality standards ISO9k, Six Sigma, CMMi, 
• Leading practice process and operational frameworks: e-TOM, SCOR, DCOR, CMAT
• Process simulation 
• Enterprise Architecture Frameworks: Zachman, TOGAF, NGOSS  
• Technical design principles (e.g. SOA)
• Programme and project management methodology and frameworks (PMBOK or PRINCE2)
• Agile methodology and frameworks (Scrum, Kanban, Lean, Scaling)
• The software development life cycle
• Product development
• Systems development
• Resource management
• Financial modelling