Senior Credit Controller at Vodafone Global Enterprise

Role purpose:

• To effectively collect outstanding debt and prevent Bad Debt for Vodacom Government, Corporate, Business, Merchant and Consumer collection portfolio and ensure that the accounts are paid when due
• To assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment  

Your responsibilities will include:

• To minimise bad debt
• To follow up on non-payments
• To negotiate payments on accounts
• Make split second decisions on locking and unlocking’s
• To collect 100% of targets
• To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s, FM’s IT Managers
• Ability to liaise with EHODS & Executives
• Work under extreme and constant pressure
• Ability to summarise account status in once glance and negotiate with debtor telephonically
• Contact Centre and Dialler Acumen
• Very strong and advance negotiation skills
• Assisting and empowering Internal Staff in collections related calls

The ideal candidate for this role will have:

• Matric - essential
• Diploma in Credit Management would be an advantage

Job Experience & Education:

• 2-5 years of Credit control experience
• 1 Year Financial reconciliation experience
• Experience in dealing with 3rd Parties to resolve account disputes
• Experience in dealing with EHODS, Exec Heads & other key stakeholders

Job Knowledge:

• Consumer and Corporate credit   
• MS Excel advanced  
• Eppix
• C3D
• Morpheus ii
• iCap
• Tallyman
• Credit Bureau
• Converged Business knowledge

Job Related Skills:

• Interpersonal skills  
• Negotiation skills (ability to liaise with CEO’s, FM’s and IT Managers, EHODS & executive Heads)
• Excellent communication skills
• Attention to detail
• Analytical and investigative mind

Closing date for Applications:  12 May 2023.