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  • Posted: Jun 28, 2024
    Deadline: Not specified
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    It's a business fact that new competitors continually emerge in the market. Yet, even in this disruptive landscape, businesses can succeed, and thrive.

    So what does it take to advance beyond shifting frontiers?
    Look beside you — we'll be there. We're on this journey to the extraordinary together. And together, we'll ...
    Read more about this company

     

    Senior Consultant - Dgtl. Trnf.

    Job Description

    • Identify process and customer experience improvement opportunities
    • Responsible to deliver benefit as per contractual productivity agreement with the client
    • Delivery of Digital Transformation and Continuous Improvement initiatives as per the Transformation roadmap
    • Build curated, market leading transformation solutions for the client working with cross-functional teams (internal and external)
    • Adherence to internal protocol around project identification, execution etc. through design thinking workshops, due-diligence, re-imagining customer journeys, blueprinting activities etc. keeping in mind customer effort reduction, improving straight through processing etc.
    • Team/people management, talent development
    • Excel in developing strong stakeholder dialogue, across all levels (both WNS and client)

    Qualifications

    Minimum academic qualification:

    • Grade 12
    • Degree in similar field
    • 15 Years work experience
    • System working knowledge required: Basic Computer Knowledge (Citrix, ADUC, Windows OS, basic internet, and web-based applications)
    • Language proficiency (English) Good/ Excellent
    • Should possess good analytical skills, communication, and negotiation skills.
    • Excellent knowledge of Excel, Word, Power point & Minitab.
    • Certified Blackbelt Project management and design thinking practitioner
    • P&C Insurance experience
    • Well versed with contact center digital platforms across tools, technologies, automation, analytics etc.
    • Experience in driving Contact Center Transformation using digital technologies
    • Experience in managing design thinking workshops to re-imagine customer journeys, future operating model, best in-class practices
    • Action and results oriented, self-driven person with high energy level, analytical and structured, quality focused and adaptable
    • Flexible and capable of domestic and international travel

    Method of Application

    Interested and qualified? Go to WNS Global Services SA on jobs.smartrecruiters.com to apply

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