Senior Compliance Officer X2 at Hollywoodbets

You Bring:

• Matric with English
• Computer Literate

A Bonus To Have:

• Completed or studying towards a diploma/ degree majoring in Compliance, AML, or Auditing.

What You’ll Do For The Brand:

Customer Service

• Excellent communication skills (verbal and written);
• Maintain professional interactions with clients; and
• Maintain high quality standard when handling client interactions.

Compliance/ AML

• Review Client KYC documents and complete due diligence checks;
• Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly;
• Monitor unusual online client transaction fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering;
• Drafting of Suspicious Activity Reports for the submission to the Nominated Officer;
• Sample checking marketing adverts and affiliate sites to ensure that they meet the marketing standards and codes as set out by the CAP and the ASA;
• Review and conclude Deposit limit change requests;
• Review enhanced due diligence requests for SOW etc.
• Conduct thorough Source of Wealth reviews;
• Monitor and identify players that require interactions for safer gambling;
• Communicate safer gaming options to identified clients using provided channels of communication;
• Ensuring all suspicious transactions are escalated to the seniors and relevant reports submitted.
• Prepare Data Protection Requests promptly and accurately;
• Manage data erasure requests and
• Adhere to policies and procedures for complaints and dispute handling.

Team Member Responsibilities

• Perform weekly completeness check on all tasks completed by the team to ensure compliance.
• Collect and analyse data.
• Assist the team with all escalations.
• Review the daily distributed tasks and facilitate resolution.
• Identifying gaps in knowledge and arranging training opportunities for the Team.
• Reporting to Seniors for individual and Team performance.

Other Responsibilities

• Maintain accurate records of all Interactions.
• Escalating all uncleared queries timeously.
• To remain completely independent and adhere to the confidentiality of the role.
• Reporting to Seniors for individual and Team performance
• Ad hoc tasks and requests.