Senior Business Analyst at Old Mutual South Africa

Job Description

• As a Senior Business Analyst (Salesforce), you will be responsible for creating, refining, and clarifying the detailed definition of the business need, designing the corresponding business processes, and supporting the implementation of the associated business solution.
• You will work in cross-functional Agile teams, including Product Owners, Developers, Testers, Scrum Masters, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer and Colleague Experiences.
• You will be recognised as a lead specialist in the Salesforce domain within the organization. As such, you are expected to keep abreast of developments in both the system and the industry, and have a fair level of subject matter expertise in this domain.

KEY RESULTS AREAS

• Collaborate with Service Operations, Back-Office, other Product Owners and other stakeholders to identify and document business requirements for Saleforce in an Agile environment 
• Work with Service Ops Product Owner, Architects and Development teams to design and develop Salesforce solutions that meet customer and colleague needs 
• Analyze and translate business requirements into artefacts that define and express the requirements, including: 
• User Stories 
• Acceptance Criteria (Gherkin) 
• Business Processes 
• Business Rules 
• Wireframes 
• Data Requirements (including observability, analytics and reporting) 
• High-level Solution Designs 
• Run Grooming sessions 
• Proactively manage project timelines, and deliverables, utilising and engaging in, Agile practices, including sprint planning, daily stand-ups, and retrospectives 
• Conduct user acceptance testing and ensure that systems and processes are performing as expected 
• Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives 
• Proactively identify opportunities for process, product and systoem improvements and propose solutions to increase efficiency and effectivenessProvide guidance/support to Salesforce users 
• Constantly engage with the Service Operations Product Owner and SMEs to craft and maintain the stategic and tactical visions for Salesforce in the Bank  
• Drive innovation in the Service Ops area 
• Where necessary, serve as a Salesforce and Service Ops SME to support other BAs and POs. 
• Support the Salesforce Technical lead with ad hoc User Support, etc. 

ROLE REQUIREMENT

• 7+ years of proven experience as a Business Analyst/Senior Business Analyst 
• At least 5 years working with Salesforce, ideally in a Service enviroment 
• Experience with system implementation, testing, and deployment, ideally in Retail Banking 
• Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors 
• Technical expertise in Salesforce would be advantageous 
• Specific experience requirements: 
• Retail Banking 
• Digital Banking (online and mobile app) 
• Salesforce (Service required, Sales advantageous) 
• Ability to assess rapidly changing technologies and apply them to business needs. 
• Experience in messaging platforms, protocols, and techniques such as Kafka, and event sourcing. 
• Experience deploying applications in cloud-based platforms such as AWS, Azure, and GCP. AWS is preferred.  
• Document data mappings between front-end and back-end systems. 
• Experience with gathering end user requirements and writing technical documentation leveraging Agile and other frameworks 
• Time management and multitasking skills to effectively meet challenging deadlines 
• Ability to suggest innovative solutions based on new technologies and latest trends 
• Understanding of data security and data access controls and design aspects 
• Excellent client facing and team player skills