Senior Administrator: IT Business Ops at Vodafone Global Enterprise

Your responsibilities will include:

• Service Management: General (Deliver high quality business services to the enterprise by managing the technology that automate/ enable these business processes.).
• Service Management: Customer Experience and Performance (Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring technology availability and transactional processing performance.
• Systems Management - Service Transition (Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring that new technologies and services are transitioned into production effectively).
• Service Management: Risk and Control (Deliver a high quality customer experience through the technology enabled business activities in scope by ensuring risks to the technology enabled business processes are effectively managed.)

The Ideal Candidate for this role will have:

Must have technical / professional qualifications: 

• Matric / Grade 12 essential.
• 2-3 years experience with Number Portability in Telecoms.
• 2 years’ experience in an IT Operations environment is essential. 
• GSM related experience is highly desirable

Core competencies, knowledge and experience:

• ITIL Service Management Framework 
• Service Operations
• Service Transition 
• CRM
• Provisioning – Number Portability Specific

We make an impact by offering:

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies