Senior Administrator Forensics - Randburg at Absa Group Limited (Absa)

Job Description

• To plan, manage and monitor the implementation of administrative activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
• Monitor the Forensics e-mail inbox for incidents referred and register all matters on the Forensics Case Management System (CIES).
• Monitor the tasks allocations from Fraud Solutions, where incidents are referred to Absa Forensics for investigation, and register the incidents on the Forensics Case Management System (CIES).
• Provide monthly Management Information (MI) to the Head, Card & Digital Forensic Investigations on incidents declined for investigation and incidents registered for investigation.
• Ensure that timelines are adhered to where incidents are captured in an efficient and detailed manner.
• Request outstanding information/documents from Fraud Solutions in instances where no information is attached to an incident referred for investigation
•  Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Maintain user access profile on the Xpert Decision System (XDS) and where necessary, revoke user access if an employee has left the services of Absa Forensic Investigations. Risk Identification:
• Refer Ombudsman queries/complaints to the appropriate investigator for timeous feedback to be provided to the client/stakeholder.
• Operational Requirements and Compliance:
•  Identify areas of improvement, make suggestions/recommendations on ways of working, concerning the investigative and operating methodologies, to line management, for further consideration, to improve standards and workflow.
• Adhere and comply with the Group policies and procedures as set out on the Absa Intranet i.e. attestations, compulsory compliance training, via the Absa Learning system.
• Work co-operatively with colleagues, contributing positively and constructively to the achievement of the organizations’ objectives.

Stakeholder Management:

• Develop and maintain relationships (established relevant networks) with all internal and external stakeholders such as however not limited to (Absa Business Units, Banking Ombudsman, South African Fraud Prevention Services (SAFPS).
• Actively participate in regular meetings internally and with with stakeholder / business, providing meaningful input and sharing information on best practices / risk identifications e

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)