SC Customer Services Administrator - Qwa Qwa DC Bread-ZAF at PepsiCo

Responsibilities

What are we looking for?

• Administers sales orders and ensures that sales order administration is on-time and accurate
• Handles customer queries and ensures that customer queries are dealt with according to standards
• Achieves individual and team goals
• Improves personal effectiveness
• Transfers knowledge and skills
• Organised own work effectively to complete tasks on-time and per priority
• Ensures that all practices, policies, standards, procedures and methods applied consistently
• Resolves work area problems
• Regularly and consistently reports progress
• Adheres to legal requirements
• Internal and external (including customer & service providers) relationships are deliberate and delivered according to predefined departmental objective
• Goes the extra mile to exceed consumer and customer expectations (includes internal clients)
• Maintains manager and peer relationships
• Communicates timeously and accurately regarding work issues
• Initiates continuous improvement

Qualifications

What will qualify you for this role?

• Effective contributions to the team
• Effective stakeholder engagement
• Consistently delivers on expectations
• Actively promotes and instils a culture of trust and transparency
• Actively promotes and instils a culture of inclusivity and fairness
• Actively promotes and instils a culture of excellence and continuous development
• Works consistently together and supports others even in the most challenging circumstances
• Consistently delivers and exceeds consumer and customer expectations, even in the most challenging circumstances