Salvage Administrator at Telesure Investment Holdings (TIH)

JOB PURPOSE

• Provide administrative, analysis and project support to relevant distribution channel whilst effectively building and maintaining relationships with internal and external stakeholders.

Responsibilities

Client & Customer Management

• Handle queries from internal and external customers within set SLAs and in line with standard operating procedures. Request relevant documents from customers.

Stakeholder Engagement

• Support stakeholder engagement by arranging actions, meetings, and events.

Administration

• Ensure document management process is managed within SLA and in accordance to the standard operating procedures. Monitor outstanding salvage and ensure correct status is applied to the Auction nation system. Handle exceptions in accordance with standard operating procedure and record the reason for exceptions. Appoint service providers in accordance with the standard operating procedures. Ensure salvage processes are performed on the as400 in accordance with the standard operating procedure.

Document and Data Management

• Request registration documents from customers and finance companies.
• Receive, file, document and distribute registration documents to the salvage provider once received. Ensure accurate record keeping during the salvage process.

Data Collection & Analysis

• Collate and analyzing information for management and financial reporting.

Work Scheduling and Allocation

• Organize own work schedule in order to get the job done.
• Supervise junior administrators and assign short-term tasks to others if necessary.

Operational Compliance

• Develop working knowledge of the organization's policies and procedures and ofregulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• customer requirements and surpass their expectations.

EDUCATION

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential);

Experience

General Experience

• 1-2 years in an administrative role

Additional Information

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements.
• You further consent to the relevant information being verified.