Sales Support - Midrand at Fidelity Services Group

Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate
• Additional education is advantageous
• Computer literate and technologically adept
• MS Office (Word, Excel, Powerpoint etc)
• Fidelity systems (Transtrack, iCash, Big Green, ISA, etc) is advantageous
• Good interpersonal skills
• Good verbal and written skills
• Ability to operate as part of a team and go the extra mile when necessary
• Cash industry experience is advantageous
• Ability to work under pressure and meet targets and deadlines
• Sales / Sales Administration experience is advantageous

Key Performance Areas: (not totally inclusive)

• Detailed understanding of the Cash Solution product and service offerings
• Support to FCS Sales team and Gauteng CAM’s related to the administration requirements
• Validation and/or completion of some/all administration related to the deals
• Assist with client retention
• Effective planning of activities in order to deliver against the tasks assigned
• Strong administration and co-ordination of activities with all relevant departments to ensure that the services are successfully implemented
• Ability to liaise with customers (internal and external) with professionalism and efficiency
• Adhere to all laid down SOP’s
• Detailed understanding of all systems and how to interpret the data in order to assist the Sales team in decision making / query resolution
• Prepare all required documents for the offering, making sure they are all completed correctly as per vetting process & company’s guidelines/policies
• Assist with departmental reporting and management information
• Assist with general PA duties when required
• Assist with queries and issues relating to sales
• Assist with general sales queries by resolving / escalating them accordingly
• Facilitating the resolution of all client queries including contractual, pricing and other queries in the form of verbal/internal communication, or by e-mail.
• Perform adhoc duties when required by sales management

Core Competencies:

• Demonstrates integrity by modelling Fidelity’s values and ethical standards
• Strong administrative skills
• Focuses on impact and result for the client and responds positively to feedback
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with clients and external actors
• Remains calm, in control and good humoured even under pressure
• Demonstrates openness to change and ability to manage complexities
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level

Skills:

• Attention to detail is essential
• Analytical
• Communication
• Critical thinking
• Diplomacy
• Ability to multi-task and prioritize work schedules
• Judgement and decision making
• Service orientation