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The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.
Job purpose:
Responsible for improving sales and conversion rates in hearX’s omni-channel contact center (“Hearing Hub”).
Developing training material and continuously presenting it to the contact center team, including Managers, Supervisors, Audiologists (Lexie Experts), Product Experts and Relationship Managers in the Hearing Hub to ensure continuous improvement in the conversion rates of inbound/outbound calls, emails and texts. This person will also be involved with optimizing the sales process/conversations to increase the conversion rate of new customer sales and upsell and repurchase interactions with existing customers.
Minimum education (essential):
Matric
Minimum education (desirable):
Train the trainer certification
Minimum applicable experience (years):
5 years
Required nature of experience:
Skills and Knowledge (Desirable):
Essential Competencies:
Important Competencies:
Team Support 5%
Optimization 25%
Sales and Customer Experience 15%
Training and Content Development 25%
Performance Benchmarking 25%
Reporting and QMS 5%
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