Sales Manager at Santam Insurance

What will you do?

• Santam Direct has an exciting career opportunity is available for a Sales Manager, who will be based in Centurion. This career opportunity is available within the Referral Sales department.

What will make you successful in this role?

• The Sales Manager will drive sales in a telesales environment. The incumbent must have proven success in the inbound as well as outbound telesales environment. The incumbent must also have a good knowledge of digital marketing with the ability to analyze leads and influence the generation of quality leads and have accountability to convert these leads into sales for Personal Lines.

QUALIFICATIONS AND EXPERIENCE

• Completed Grade 12 
• Completed RE certificate
• Degree or Diploma Commerce / Business studies
• Insurance related studies on an NQF Level 5 or 6
• Minimum 5 years’ call centre management experience within short-term insurance (sales driven environment)
• Comprehensive experience in the short-term insurance industry
• Proven involvement in the formulation and execution of sales strategies

KNOWLEDGE AND SKILLS

• Legislative requirements applicable to a contact centre environment in the insurance industry
• Working knowledge of digital marketing
• Developing sales plans and budgets
• Santam Personal insurance product and system knowledge
• Financial Management including Income Statement analysis
• Drive and lead results
• Call centre control and reporting
• Budget and expenses
• Stakeholder communication
• Management of employees

Knowledge and Skills

• Drive leads and service targets
• Call Centre control and reporting
• Budget and expenses
• Stakeholder communication
• Management of employees

Personal Attributes

• Builds effective teams - Contributing independently
• Decision quality - Contributing independently
• Directs work - Contributing independently
• Plans and aligns - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently