Room Attendant at Accor Hotel

Job Description

Scope of Position:

• Reporting to the Housekeeping Management, the Room Attendant is responsible for ensuring we provide the highest level of cleanliness in our Guestrooms whilst providing day cleans and nightly turndown service for all guestrooms.

Requirements:

• Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.
• Proficient in the English language (verbal & written), second language is an asset.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must have sound knowledge of beverages and cocktails.

Responsibilities:           

• Responsible for signing in and out master keys daily.
• Maintain proper usage of cleaning supplies and equipment.
• Update and mark all rooms assigned to the Room attendant on their assignment paper.
• Keep linen closets, supply closet and landing organized and clean.
• Empty vacuum cleaner each time it is nearly full.
• Reports any problems or questions to Supervisor assigned to your floor.
• Aid guest and colleagues in a courteous manner.
• Use hands to lift, carry, or pull objects that may be heavy.
• Understand simple instructions, learn simple procedures and techniques.
• Perform routine work or the same task daily.
• To use “Cleaning in Progress” sign and keep the doors always closed, when making up rooms
• To call In Room Dining for removal of trays/trolleys
• To report instantly to your Floor Supervisor any Lost and Found items.
• To report any equipment malfunctioning.
• To report any suspicious persons to Housekeeping office or other parts of the building.
• To report anything which may be a Health & Safety hazard.
• Maintain excellent grooming and uniform standards.
• Read, Understand, and follow all department policies.
• Report all valuables and if the safe is open to the Floor Supervisor and follow the Valuables and safe SOP.
• Be prepared to carry out any other duties that may occur from time to time.
• Attend all proposed trainings.
• Attending pre-shift briefing on each shift.
• Perform other duties as and when required.

Early Shift:

• To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in at 14h00 on assigned floor to the Floor Supervisor and note it on your assignment paper.
• To report to floor Housekeeper any mattress protector, blankets, bedspreads, valances in need of change.
• Ability to clean set number of rooms per shift but may vary depending on the operational requirements.

Turndown:

• Responsible to pick-up at the start of shift all linen necessary for turndown work (Bedside mats, Terry, etc.)
• Turndown: Overall tidying of occupied guestrooms to include, but not limited to: dusting, arranging guest belongings neatly, turndown beds, remove soiled linen, retrieve clean linen from linen closets if required, vacuuming if required, bathroom cleaning if required, replenish rooms with supplies, etc. as per Fairmont standards.
• To be responsible for reporting any rooms which do not require service, Privacy Please, not slept in at 20k30 on assigned floor to the Floor Supervisor and note it on your assignment paper.
• Ability to turndown set number of room per shift

Qualifications

• Work experience in a 5-star environment preferable
• Basic understanding and writing of the English language.