RMB Production Support Analyst at RMB - Rand Merchant Bank

Job Description

• In this role you will liaise with Business Analysts, development teams, business users, project teams and vendors to provide end-to-end production and project support for all applications in production to ensure the smooth running of day-to-day activities and to optimise the efficient performance of the applications and related process

Are you someone who can:

• Provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimise business disruption and enable business continuity. This role provides support to a platform that operates 24x7 with business hours- Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes.
• Serve as a liaison between various product and client engagement teams.
• Provide end to end resolution of production queries raised by the client engagement teams while also ensuring constant liaison activities with relevant stakeholders till resolution.
• Troubleshoot existing integrations and providing technical support to our C&I clients.
• Communicate product and detailed data specifications to clients and partners as needed in technical or non-technical client meetings.
• Perform full system, data integrity and user acceptance testing with technology platforms.
• Provide technical expertise and guidance to clients’ representatives and technical specialists.

You will be an ideal candidate if you:

• Have a relevant Degree
• Have 3-5 years technical and support experience and experience of working hands-on with a variety of platform technology
• At least two years’ exposure to Foreign Exchange preferably in a Banking environment and/or related Industry knowledge
• In-depth knowledge of SWIFT (MT and MX message formats); ISO 20022 cross-border payments and reporting (CBPR+) messages.
• Knowledge of Balance of Payments Reporting (BOP) reporting to SARB and exchange control processes.
• An understanding of a Dealing desk which facilitates trades.
• Knowledge of API integrations and providing technical support on the same, preferably in a Banking environment, and experience in reading log files
• Knowledge of relevant internet and connectivity protocols.
• Experience with SQL and a variety of databases .e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).
• Knowledge of API's (REST) and the ability to understand JSON/XML/SQL files.
• Expert experience in reading log files, understanding of reading traceroute and telnets.
• Experience with SQL and a variety of databases .e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries).

You will have access to:

• Opportunities to colborate and create innovative solutions for our clients
• Work in a dynamic team and hone your Foreign Exchange knowledge and skills