Risk Event Administrator at Nedbank

Job Purpose

• To register risk events; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.

Job Responsibilities

•  Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
•  Accurately interpret and analyse incoming risk incident reports with the ability to prioritise important/ urgent matters without compromising quality and the meticulous actioning of these items while working under pressure and within tight timelines. 
•  Manage and prevent potential operational losses by adhering to processes and procedures.
•  Determine completeness of reported risk event.
•  Comply with risk standards and policies.
•  Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
•  Ensure information is provided correctly to stakeholders.
•  Improve customer service delivery by resolving complaints timeously.
•  Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Financial Crime, Forensics and Security (GFCFS).
•  Contribute to smooth flow of work and maintain relationships with internal and external service providers.
•  Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA).
•  Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. 
•  Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
•  Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
•  Understand and embrace the Nedbank vision and demonstrate the values.
•  Maintain knowledge management and improve team success by sharing knowledge with team. 
•  Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies, methodologies, and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric / Grade 12 / National Senior Certificate/ Diploma in Criminal Justice and Forensic investigation and tertiary qualification. Or any relevant qualification.

Preferred Certifications
Minimum Experience Level

•  2-3 years’ experience in the fraud space within the banking industry

Types of Exposures

•  Ability to communicate effectively via all channels of communication i.e. email, phone.
•  Completing various administrative duties including answering phones.
•  Working with clients to solve client problems
•  Building and maintaining effective relationships
•  Team collaboration and knowledge sharing
•  Managing customer expectations
•  Managing stakeholder expectations
•  Comparing two or more sets of information and working with a group to identify alternative solutions to a problem,
•  Interacting with diverse people
•  Working in a fast-paced environment
•  Managing conflict situations
•  Providing feedback to management by preparing event synopsis as and when required
•  Capturing data
•  Interacting with regulatory and industry bodies
•  Money laundering knowledge/ experience.
•  Fraud awareness.
•  Excellent written & verbal communication skills.
•  Must be dynamic & have the ability to work under stressful conditions and time constraints

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Branch processes and procedures
• Client service principles
• Filing techniques
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills