Risk and Quality Manager - Broader Assurance Services at PricewaterhouseCoopers (PwC)

Job Description & Summary

A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity based decision making and conduct by clients employees throughout their organisation. Our Risk Management Generalist - Client Services team focuses on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage clients regulatory, litigation, and reputational risk.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Job Specification 

Manager: Risk & Quality Management – PricewaterhouseCoopers Broader Assurance Services  

PricewaterhouseCoopers Broader Assurance Services (BAS) is currently seeking a person with minimum 5 years postgraduate experience to fill a vacancy in its Risk & Quality (R&Q) support function. 

The R&Q support function deals with all risk, quality, compliance and certain independence matters and services the South Market BAS  business. The incumbent will be based in the Waterfall office and will report to the BAS R&Q Partner.
Main tasks will include:

• Gain an in-depth understanding of BAS service offerings and stay abreast of developments i.e., new services, digitisation of existing services, methodologies, etc.
• Assist with annual engagement compliance reviews within the BAS business and the reporting thereof.
• Training:  Assist in the design of continuous quality and risk improvement training material and processes. Present training and awareness sessions.
• Link into the network R&Q management programmes to stay abreast of global developments and participate in initiatives to be implemented locally.
• Manage various R&Q projects and activities.
• Monitoring and reporting on quality indicators for BAS.
• Assisting BAS with general R&Q queries and consultations.
• Drafting of Risk and Quality communications for release to the practice

Qualifications and essential experience: 

• A degree in Commerce/Business/Risk Management.
• A CA(SA) qualification will be advantageous.
• 3-4 years Project management and/or Programme/Project Assurance experience.

Desirable attributes

• Independent worker who can function under pressure. 
• Self-starter with an innovative mindset.
• Good project management skills and ability to manage multiple projects.
• Good written and oral communication skills.
• Research skills.
• Pro-active and committed to delivery.
• Computer literate - experience with G-suite (Google docs, Google sheets etc) advantageous.
• Data analytical skills will be an added advantage.

The following competencies are inherent requirements of the position: 

• Communicating with impact and empathy
• Developing self and others through coaching
• Building and sustaining relationships with “internal clients”
• Being passionate about client service
• Being curious – learning, sharing and innovating
• Leading and contributing to team success
• Demonstrating courage and integrity and professional scepticism
• Acquiring and applying commercial and technical expertise
• Being open-minded, practical and agile with change