Retirement and Life Operations Team Leader at The Talent Expert

Is this you?

• You’ve gained experience in LISP administration and people management, and you have a keen sense of ownership and responsibility. You have a proactive approach, a sense of urgency, and the ability to simplify complex problems.
• With excellent communication and interpersonal skills, you thrive on delivering exceptional client service.

What you’ll be doing (and why you’ll enjoy it)

• In this role, you’ll be leading a team of 15, overseeing day-to-day operations, ensuring your team meets client-specific service level agreements, and continuously improving service delivery.
• You will plan, assign, and monitor team activities while evaluating and refining processes for effectiveness and efficiency. By proactively identifying operational risks and resolving client queries, you will maintain high service standards.
• Your leadership will empower team members through training, performance management, and ongoing professional development.

Where you’ll be doing it

• You’ll be joining a leading South African financial services firm specialising in transfer agency administration for Unit Trusts, Retirement Funds, Life Insurance, and LISP products.
• Known for their commitment to excellence and innovation, our client navigates regulatory landscapes with expertise, ensuring robust governance and client-focused solutions.
• They foster a culture of inclusivity and empowerment, emphasizing integrity and accountability across their operations.
• You’ll be based in professional offices in the Southern Suburbs of Cape Town with the option to work hybrid (1 day in office – 4 days at home)

What you’ll need

• To excel in this role, you should have at least 3 years of experience in LISP administration, coupled with a minimum of 3 years in people management.
• A qualification in finance would be advantageous. Knowledge of relevant legislation, along with a strong operational understanding of retirement products, is essential. proven leadership skills, attention to detail, and critical thinking abilities will be key to your success.

What you’ll get

• In addition to a competitive salary, you’ll have the opportunity to grow professionally within a company that values diversity and inclusion.
• Enjoy a supportive work environment where your contributions are recognized and rewarded, and where you can make a meaningful impact in the financial services sector. Our client values diversity and nurtures talent to create a supportive environment where employees thrive and contribute to ongoing success.