Retention Officer at AVBOB South Africa

YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:

• Contacting clients with unpaid or lapsed policies to negotiate payment
• Assisting telemarketers to retain their business by reinstating policies
• Investigating and determining reasons for policies lapse or are being cancelled and advise clients accordingly
• Ensure that the submitted business written by the telemarketers are retained
• Following approved standards to attend cancellation request from clients
• Solving of elevated after sales queries and problems
• Handling of all after sales queries from policy holders
• Keeping daily, Weekly and monthly statistics
• Assist with generation of leads

Qualification and Experience: 

• Grade 12 / Matric
• 4 Years' experience in Call Centre, Sales environment
• Knowledge in Long term insurance