Retention Consultant at Telesure Investment Holdings (TIH)

Description

• Collections Expected Behaviour: Target: Mean of the brand Description: Derived from PBR calculation Productivity Expected Behaviour: Target: Mean of the brand Description: Derived from PBR calculation Personal Development Plan Implementation (Own) Expected Behaviour: Target: PDP in place Discription: Ensuring all PDPs are in place Registrations Expected Behaviour: App registrations/Downloads As Required Business Unit App Registration/Download Figures Adherence Expected Behaviour: Target: 95% Schedule Adherence Description: Average time out of Schedule per Day over Quarter Compliments Expected Behaviour: Target: Average 6 Compliments per Quarter Discription: Total number of Compliments received over the Quarter on average per Team Absenteeism Expected Behaviour: Taget: <3% Discription: Ratio of Unplanned Absence Days over Worked Days Assessments Expected Behaviour: Target: 80% Pass Rate Discription: Assessments completed over the Quarter Learning and Development Expected Behaviour: Target: As required Discription: Linkedin Learning/CPD Hours Completed over the Quarter SQA Average (Business) Expected Behaviour: Target: 5 Error Points Discription: Average Score received from SQA department for the Business Section SQA Average (Compliance) Expected Behaviour: Target: 5 Error Points Discription: Average Score received from SQA department for the Compliance Section WHU/CES Expected Behaviour: Target: 9,1 Discription: Average Score received from Customers Complaints/Service Failures Expected Behaviour: Target: 0 Complaints in the Quarter Discription: Total number of complaints / servicew failures in a quarter Time Keeping Expected Behaviour: Target: 3 Instances Discription: Late Coming Instances measured over the Quarter Conformance Expected Behaviour: Target:100% Description: Derived from PBR Caculation EBCX Results (Review) Expected Behaviour: Target: Mean of the brand Description: Derived from PBR calculation EBCX Results (Non Review) Expected Behaviour: Target: Mean of the brand Description: Derived from PBR calculation NBCX Results Expected Behaviour: Target: Mean of the brand Description: Derived from PBR calculation

Requirements

• Repalcement